FAQ

❓ Frequently Asked Questions – T10

1. What products does T10 offer?

We specialize in premium coffee, fresh flowers, and handcrafted chocolates — all in one place.

2. Do you offer same-day delivery?

Yes, same-day delivery is available for flowers and chocolates within selected areas. Coffee and other products are shipped within our standard timeframes.

3. What are your delivery times?

• Standard Delivery: 2–4 business days

• Express Delivery: 1–2 business days (available in select areas)

• Same-Day Delivery: For flowers and chocolates in [your city/region]

4. Do you offer free shipping?

Yes, we offer free shipping on all orders.

5. Can I return or refund my order?

No. All sales are final. We do not accept returns or refunds, except if your order arrives damaged or incorrect. In that case, please contact us within 24 hours with details and photos.

6. Can I cancel my order?

Yes, orders can be canceled within 24 hours of purchase, provided they have not yet been shipped.

7. How do I track my order?

Once your order is shipped, you’ll receive a tracking link via email to follow your delivery status.

8. Do you ship internationally?

Currently, we only deliver within [your country/region]. International shipping is not yet available.

9. Are your products suitable for gifting?

Absolutely! All of our products come in elegant packaging, making them perfect for birthdays, anniversaries, or any special occasion.

10. How can I contact T10 for support?

You can reach us anytime at [your support email/phone]. Our team will be happy to assist you.