Refund policy

At T10, we value your satisfaction and take great care in delivering premium coffee, flowers, and chocolates.

General Policy

• All sales are considered final.

• We do not accept returns for change of mind, preference, or any non-damaged items.

Damaged or Incorrect Orders

• If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery with photos.

• Once verified, we will provide a replacement or refund for the affected item.

Order Cancellation

• Orders may be canceled within 24 hours of purchase, provided they have not yet been shipped.

• After shipping, cancellations are not possible.

Why This Policy?

• Flowers are perishable and must be delivered fresh.

• Chocolates and coffee are food items that cannot be restocked once shipped.

• These measures ensure quality, freshness, and safety for every customer.